Digital Engineering - Incedo Inc.

Traditionally Wealth management technology for wealth managers was more focused on Advisor technology. As the business model evolved from Product Centric to Relationship Centric and the client expectations changed, the wealth management firms started to focus on investor technology to create a competitive differentiator. As per numerous studies, the wealth management client experience lags behind other industries and its financial services peers such as Cards, Banks, and even Insurance.

Clients focus a lot on the digital experience provided by the firms to decide on their future financial advisors. As a result, the client portal is a critical investment that firms have been making in this space. Per a study, 93% of the studied wealth managers have either implemented a client portal or are in the process of implementing it. Client portals can become a hub where clients access all their financial information. They are a valuable tool to retain clients and grow your practice by increasing assets with existing clients and attracting new prospects. When advisors and wealth manager firms find it difficult to differentiate themselves from other competitors, the client portal can become that key differentiator and a source of competitive advantage.

In this whitepaper, Gaurav Sehgal, Vice President, Financial Services, Incedo talks about the critical importance of client portals and digital experience for Wealth Management organizations.

The client is one of the top 5 leading provider of technology, communications, information and entertainment products and services, and a global leader in 5G technologies.

The client was looking to enhance customer experience on existing customer channels through service-oriented solutions for 5G network. They wanted to sunset the onshore heavy teams and transition offshore with complete program ownership with supplier partner.

See how Incedo’s solution helped the client with:

The client, a mid-market specialized mortgage lender with their business portfolio comprising origination and servicing for MSRs was looking for a strategic partner in their growth journey, to uplift customer experience, and digitally transform the overall loan servicing operations. The strategic priorities for the client were – Significantly increase digital self-service, improving customer NPS, and improve mortgage operations productivity.

Incedo’s modern and intelligent SaaS solutions based on cloud, automated workflows, and AI-driven personalization have helped the client achieve improved efficiency, agility, and scaling while being able to respond to new opportunities and unanticipated situations, such as the COVID-19 pandemic. Incedo’s solution benefitted the client with:

Over the last few years, the independent broker dealer industry in USA has seen a lot of churn. Many large broker dealers grew their book of business and registered representative base inorganically, by taking over their smaller counterparts. What came as legacy was a host of disparate systems and operational teams, all doing similar tasks.

The broker dealers were still grappling with the problem of integrating the systems of their new found entities, when the Department of Labor (DOL) threw them another curveball in April 2015. This curveball has since come to be called as DOL fiduciary rule and threatens to alter the entire dynamics of the industry, which has operated on a variable compensation model for decades. It will force the industry, which has long regarded its role as transaction facilitators, to wear the hat of the advisors and discharge all the onerous responsibilities that come with it. But what exactly is the DOL fiduciary rule and what will be its impact? This white paper is an attempt to demystify the ruling and aims to propose what broker dealers should be doing to prepare for this seismic event.

When the GDPR became a law in Europe, American companies not doing business in Europe heaved a sigh of relief that they did not have to comply with the stringent requirements laid out in the law. However, as Arab spring showed us, movements have a way of spreading beyond borders. Privacy spring has now come to USA in the form of CCPA (California Consumer Privacy Act). CCPA provides protection to all California residents and lays down markers on how the consumer data can be used by various businesses. THE ACT PROVIDES THE CALIFORNIA RESIDENTS THE RIGHT to know what kind of data is being collected for them and for what purpose it is getting used.

In this whitepaper, Mr. Gaurav Sehgal (VP, Financial Services, Incedo) explains the impact of CCPA on wealth management industry and more narrowly on the impact of legislation on wealth managers. Learn about how wealth manager should approach the legislation and be prepared for its implementation.

With a focus on customer experience and a reduction of end user pain points, our client, one of the world’s leading provider of technology, communications, information and entertainment products and services, with a presence around the world, wanted a robust system to program manage their product development roadmap and build deep knowledge of 5G iEN product portfolio while addressing challenges to accelerate 5G rollout. Incedo brought its advanced capabilities in the AI/ML to devise long term solutions that improved its business outcomes.

Learn how our solutions helped the client with:

An Independent broker dealer with the second largest broker dealer network in the US, lacked executive view across the business network with the distributed data that was making it impossible to view key metrics, gain insights, and simulate “what-if” scenarios. They wanted to improve the sub-optimal mobile features in the existing BI platform while dealing with the increasing cost of 3rd party tools, high time to market for reporting requests, and poor user experience with reports.

Incedo’s blend of data warehousing, reporting, visualization, and analytics solution resulted in the following:

A leading biotechnology company that discovers, develops, manufactures, and commercializes medicines to treat patients with severe or life threatening medical conditions wanted to optimize the estimates for print material which were time consuming and often error prone. In order to help mitigate the chances of stockouts, minimal holding stocks, and wastage, Incedo developed a ML based forecast model, which benefitted the client through:

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