Cloud Transformation - Incedo Inc.

About the Customer

Tripwire, a leading global provider of security and compliance solutions for enterprises and industrial organizations, wanted to take certain features of their existing product to cloud, as part of expanding their offerings. This was part of their long-term road map keeping in mind the following:

To be competitive in today’s world where lot of applications have Cloud footprint and new offerings and innovations are mostly driven by Cloud.
Enable speed to market, rapid cycle time, rapid feature rollouts and rapid response to customer feedback.

What Incedo Did

Incedo was chosen as a trusted partner to build a SaaS based platform with a focus on following :

Impact

The client is one of the world’s leading provider of technology, communications, information and entertainment products and services, and a global leader in 5G technologies with a presence around the world.

Client was looking to modernize its Service Assurance Change Management system leading in the lead up to Wireless pilot launch. When modernizing legacy systems, it is imperative that enhancements and system upgrades are well thought through with meticulous planning to avoid overruns and costly delays.The client’s Service Assurance Change Management program was running 6 months behind schedule.

See how Incedo’s solution helped the client with:

The client is one of the top 5 leading provider of technology, communications, information and entertainment products and services, and a global leader in 5G technologies.

Client was looking for a competent modernization partner to enable effective metrics collection and analysis that provides ways to improve automated flows in network troubleshooting and trouble ticket management for its 5G network.

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Running costly proprietary software adds to operations cost. To address scalability issues and discontinue costly software lock-in, and end of support in maintaining database, the client looked to modernize their Order Tracking with more effective alternates on Cloud.

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The client is a leading US based wireless and wireline communications service provider and a global leader in 5G technologies The client was looking for a competent network and business integration partner to help with their acquisition of a telco provider, as part of its portfolio expansion.

Business issues were those pertaining to post acquisition integration and client was looking to enhance its products with features post M&A and migrate the acquired assets, network configuration, data and customer profiles with client’s systems.

With rapid growth witnessed in Fiber to home high-speed broadband services, client was looking to modernize their Home Network Management (HNM) legacy application that would enable scaling up to demand and also efficiently manage customer premise equipment like Router and Set-Top box.

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The client, a mid-market specialized mortgage lender with their business portfolio comprising origination and servicing for MSRs was looking for a strategic partner in their growth journey, to uplift customer experience, and digitally transform the overall loan servicing operations. The strategic priorities for the client were – Significantly increase digital self-service, improving customer NPS, and improve mortgage operations productivity.

Incedo’s modern and intelligent SaaS solutions based on cloud, automated workflows, and AI-driven personalization have helped the client achieve improved efficiency, agility, and scaling while being able to respond to new opportunities and unanticipated situations, such as the COVID-19 pandemic. Incedo’s solution benefitted the client with:

A banking and financial services conglomerate having operations in US and Latin America has a strategic vision of transforming into a “Digitally-enabled” bank to deliver a highly engaging omnichannel customer experience. They were facing several challenges in accelerating the pace of digital transformation, which made them perform sub-par on the digital metrics.

Incedo teamed up with the client, who has products and services including personal banking, corporate banking, domestic lending, and foreign exchange. On facing disruptions, the client wanted to plug the gap by a three-pronged approach.

Incedo’s digital consulting team collaborated with the bank’s retail business, digital and technology leadership teams to clearly define the problem statements aligned to their business KPI’s to translate them into a defined digital transformation approach and priorities. Incedo adopted a multidisciplinary approach combining platform with services along with a three step approach for digital transformation to impact:

In a world of rapidly changing customer experiences as well as the content consumption habits of the audiences, a full service video streaming platform provider was looking for ensure the best connectivity, quality and user experience for its product platform to maintain its competitive edge.

Incedo brought its considerable expertise in data science, analytics, cloud and design to create a specialised media lab as an incubation centre to support development, enhancement and re-engineering of the various product applications including the development of content sharing apps for mobile and OTT devices. The efforts resulted in the following:

Our client is a global provider in the cybersecurity space who was looking to modernize its legacy products while also sustaining its market share. The company was losing out business to competition, because of missing cloud footprint. To achieve their goal of moving to a cloud environment and accelerate modernization initiatives, they partnered with Incedo to build a cost effective cloud solution for their products and platforms.

The transformation resulted in:

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