Improve your cloud experience with Incedo’s transformative Cloud operation services, designed to ensure seamless, secure, and efficient management of your cloud infrastructure. Our team of over 500 dedicated engineers, spanning multiple geographies, brings extensive expertise to optimize resource utilization, enhance performance, and enable auto-scaling for dynamic workloads. Rigorous security measures safeguard data integrity and confidentiality, while automation, CI/CD practices, and infrastructure as code accelerate deployment cycles.

Cloud operations services further empower cost optimization, facilitating efficient spending and budget planning. Experience a resilient and responsive cloud environment with a focus on reliability, high availability, and 24/7 support. Embrace cloud technology complexities, minimize downtime, and strategically align your infrastructure with business objectives.

Incedo’s Cloud Operations Service Offerings

Incedo’s comprehensive cloud operations services are designed to provide businesses with the tools and expertise they need to manage their cloud environments effectively and efficiently. Our services are tailored to meet the specific needs of each client, and we are committed to delivering the highest level of customer satisfaction.

Monitoring & Service Management

  • 24x7 Monitoring: We provide continuous monitoring of your cloud infrastructure to identify and resolve issues quickly and efficiently.
  • Incident Handling: We have a dedicated team of engineers who are available 24x7 to handle incidents and restore your cloud environment to normal operation.
  • Service Request Processing: We promptly process service requests to ensure that your needs are met in a timely manner.
  • Agent Based & Cloud Vendor Monitoring Services: We use a variety of tools to monitor your cloud environment, including agent-based tools and cloud vendor monitoring services.
  • Service Level Management & Monthly Reviews: We work with you to establish service level agreements (SLAs) and conduct monthly reviews to ensure that we are meeting your expectations.
  • Configuration & Change Management: We implement and maintain a robust configuration management system to ensure that your cloud environment is consistent and stable.
  • Performance & Capacity Management Reviews: We regularly review your cloud environment's performance and capacity to ensure that it meets your needs.
  • AWS Trusted Advisor / Azure Advisor Recommendation Reviews & Implementation: We review and implement recommendations from AWS Trusted Advisor or Azure Advisor to optimize your cloud environment.

Financial Analysis

  • Detailed Metering and Accounting for Cloud Services: We provide detailed metering and accounting for your cloud services to help you understand your cloud spending.
  • Implementation of Resource Tagging for Detailed Financial Analysis: We implement resource tagging to track your cloud spending by project, department, or other criteria.
  • Cost Analysis / Budget Management: We provide cost analysis and budget management services to help you control your cloud spending.
  • Quarterly Cost Optimization Recommendations & Implementations: We provide quarterly cost optimization recommendations and implementations to help you reduce your cloud spending.

Cloud Resource Management

  • 24x7 Cloud Administration: We provide 24x7 cloud administration services to manage your cloud environment.
  • Cloud Infra (VM, Network, Storage, Cloud Services) Provisioning & Management: We provision and manage your cloud infrastructure, including VMs, networks, storage, and cloud services.
  • Cloud IAM (Identity & Access Management): We manage your cloud IAM policies to ensure that your cloud environment is secure.
  • OS System & Patch Management: We manage your cloud operating systems and install patches to keep them up to date and secure.
  • Golden AMI & Apps Templates: We create and maintain Golden AMIs and application templates to automate cloud deployments.
  • Cloud & System Log File Management: We manage your cloud and system log files to help you troubleshoot issues.

Cloud Network & Security

  • Cloud Routing Management: We manage your cloud routing to ensure that your network is performing optimally.
  • Cloud Firewall Configuration & Management: We configure and manage your cloud firewall to protect your cloud environment from attacks.
  • IAM (AD, ADFS etc): We integrate your cloud IAM with your on-premises IAM to provide a single sign-on experience.
  • MFA Configuration, OS Security Hardening: We configure multi-factor authentication (MFA) and harden your cloud operating systems to improve security.
  • Storage Encryption & Key Management: We encrypt your cloud storage and manage your encryption keys to protect your data.
  • Cloud Security Monitoring (24x7), Virus Protection, IDS / IPS Vulnerability Scanning: We provide 24x7 cloud security monitoring, virus protection, and vulnerability scanning to protect your cloud environment from threats.

Automation

  • Automated Provisioning & Configuration of Cloud Resources (IaaC using Terraform / Cloud Formation): We automate the provisioning and configuration of your cloud resources using Infrastructure as Code (IaaC) tools like Terraform and Cloud Formation.
  • Cloud Resource Scheduling (Stop, Start, Launch, Backup etc): We automate cloud resource scheduling tasks like stopping, starting, launching, and backing up your cloud resources.
  • Auto Incident Generation: We automate incident generation to quickly identify and resolve issues.

High Availability & Disaster Recovery

  • Daily Backup & Restoration Management: We manage daily backups and restorations to protect your data.
  • Multi-Availability Zone / Availability Set Recommendations / Implementations: We recommend and implement multi-availability zone and availability set configurations to improve your cloud environment's availability.
  • Recommendation on HA & DR design & Participating in Drills: We provide recommendations on HA and DR design and participate in drills to ensure that your cloud environment is prepared for disasters.
  • HA Cluster, Load Balancing, Auto Scaling based on Client Requirement: We implement HA clusters, load balancing, and auto-scaling to improve your cloud environment's availability and performance.

Impact

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Incedo has delivered a 3x shift in digital sales in 6 months for a regional bank.
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Incedo has also delivered an 11% reduction in channel cost through the optimization of contact strategy for a Fortune 500 company.
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Incedo made possible an 80% improvement in efficiency and productivity through automated model monitoring for mid-tier banks.

Incedo’s Success Story

Insights

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