Incedo Customer Journey Optimization Platform

Maximize customer impact by identifying the optimal engagement strategies at every stage in the omni-channel customer journey

Incedo CX Journey Optimization Platform helps enterprises create personalized customer experiences for their end customers by enabling:

  • Optimal omni-channel engagement flows across the CX lifecycle
  • Domain specific AI/ML driven personalized recommendations and precision targeting strategies across the customer acquisition/growth/retention cycles
  • Data platform accelerators that enable data pipelines (cloud and on-prem) and the ability to exploit 'weak' signals from real-time, granular customer level data
  • Domain specific feature store templates that accelerate the model development and deployment processes
  • Data Science Platform that enables the real-time and batch ML model execution and lifecycle management
Incedo-Customer-Journey-Infographic
Incedo Customer Journey Optimization Platform Architecture
Personalized Recommendation Engine
Personalized Recommendation Engine
    Acquisition Engine
    Acquisition Engine
      Growth Engine
      Growth Engine
        Retention Engine
        Retention Engine
          Consumption APIs
          Consumption APIs
            Data Engineering
            Data Engineering
              Data Science Platform
              Data Science Platform
                Get in touch

                Get in Touch

                Register for a 30 minutes no-obligation Digital Journey assessment session.

                At the end of this 30 min session, walk out with:

                • Validation of your project idea/ scope of your project
                • Actionable insights on which technology would suit your requirements
                • Industry specific best practices that can be applied to your project
                • Implementation and engagement plan of action
                • Ballpark estimate and time-frame for development