Value Proposition

At Incedo, we are integrating Customer Journey Diagnostics leveraging Data & AI expertise with Pega capabilities to help drive high-quality and personalized Omnichannel customer experience. We work at the intersection of Data, Domain, and Technology. With 150+ Pega Certified Developers, architects, decision consultants and automation experts, we specialize in Pega CDH (Customer Decision Hub) alongside the entire Pega service stack – Sales Automation, Decision NBX (Next Best Experience), Case Management, Robotic Automation. We are backed and stabilized by Pega COE which is located in Hyderabad where we keep on experimenting and developing different products and accelerators. Below are a quick overview of our demo ready accelerators:

Incedo's Pega Service Offerings

Incedo’s Pega service offering empowers your organization to elevate and expand the capabilities of your workloads and applications. Our comprehensive suite of services encompasses:

Consulting and Assessment

Our Pega consulting and assessment services help you get the most out of your Pega BPM investment. We start by conducting an architecture and performance review to identify any areas for improvement. Then, we evaluate Pega products and solutions to find the best fit for your needs. We also develop a strategy roadmap for your BPM initiative and conduct a gap analysis to identify any gaps between your current state and your desired state.

End-to-end BPM System Implementation and Integration

Our end-to-end BPM system implementation and integration services help you design, develop, deploy, and manage your Pega BPM solution. We have a team of highly trained and certified BPM professionals who can effectively configure your solution to meet your specific needs

Customized Strategic Solutions

We offer customized strategic solutions that leverage data and AI to improve business processes across all industries. Our experienced industry experts will perform a gap fit analysis to identify areas for improvement, and then design and implement the best BPM-based solution for your needs.

Data and Analytics

Pega's Data and Analytics service offering provides businesses with the insights they need to make better decisions. Our team of experts will help you identify your key performance indicators (KPIs) and develop business intelligence solutions to track and measure your performance. We can also help you integrate with leading third-party data and AI tools to perform advanced analytics and gain deeper insights into your data.

Maintenance and Support services

Pega's Maintenance and Support services offer comprehensive coverage for your Pega BPM applications, from application maintenance and customer support to monitoring and management to customer training. Our team of experts will work with you to ensure that your applications are always up and running smoothly, and that your users are getting the most out of them.

Rapid Prototyping

Pega's Rapid Prototyping service helps organizations to quickly and easily create production-ready pilots of new business processes. This service uses Pega's BPM platform to automate the process of defining, designing, and developing prototypes, which can be scaled up quickly to enable speed to market implementation.


Reduction in work allocation time, and a substantial 45% decrease in average handling time through Email operations transformation
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Improvement in real-time offer tracking by using Customer Journey Management
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Reduction in average handling time and 6X improvement in accuracy via Audit & Proofing Engine
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Reduction in Average Handling Time 5X Improvement in Accuracy from Claim Management
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reduction in customer churn rate - Dispute Management
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reduction in processing time for new loan accounts -Corporate lending process automation
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