Head of Business Operations
Pamela carries an ingenious knack to suggest, guide, implement and drive stellar operational transformations for organizations in diverse fields. She derives this knack from her core strength of interacting meaningfully with client resources to comprehensively imbibe their current process scenarios and future needs, recognize compelling areas of intervention, contemplate added strategic potential, and thereby build automation solutions that can range from subtle remodeling to comprehensive metamorphosis.
With more than 25 years of robust experience in service operations, dedicated project-based team organizations, induction of newer technologies along with required certifications and data security, Pamela is well adept in designing and spearheading digital transformations in diverse process areas or business units for the clients. She follows an innovative, analytical, adaptive and integrative approach to develop and deliver consistently improving outcomes for the clients that reflect in their capabilities and performance. She believes in clients to be partners for growth irrespective of their size and scope.
With a PGDM in Management from Netherlands, having lived and travelled in different countries and having worked with organizations like Standard Chartered, ICICI and ABN AMRO, Pamela understands the nuances of cultural and gender diversity and compliances thereof. She loves traveling, and has an affinity towards mountains. An avid reader, she is also easy to talk to that keeps her well connected.