Overview

In today’s telecom landscape, speed of execution and superior customer experiences are critical. At Incedo, we help telecom providers achieve both. Our AI@Scale approach, industry-specific platforms and solutions—powered by deep customer insights and digital-native engineering—enable telcos to fully realize the potential of their networks. Our value proposition spans both business and technology, encompassing the transformation of digital channel experiences, AI-driven network, technology modernization and GenAI-led automation.

Offerings

Digital Channel
Experience

Digital Channel
Experience

We drive higher digital conversions by delivering hyper-personalized experiences across channels. By analyzing user behavior and benchmarking it against industry standards, we help you reimagine customer journeys and reduce friction—creating seamless, omnichannel digital experiences that resonate.
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AI-driven
Network

AI-driven
Network

We transform network operations by infusing AI-powered autonomy. Our solutions enable real-time monitoring, dynamic traffic management and diagnostic-led recommendations that optimize system resources and elevate the customer experience.
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Technology
Modernization

Technology
Modernization

We help modernize telecom infrastructure by refreshing OSS technologies and migrating from proprietary network hardware—such as RAN and routers—to commoditized hardware running Open RAN. We enable this transformation with Software-Defined Network Functions, TM Forum-compliant Open APIs and Open Digital Architecture (ODA), streamlining workflows and equipping business users with intuitive tools. Through strategic cloud migration, we consolidate data and systems while optimizing operational costs.
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GenAI-led
Automation

GenAI-led
Automation

We unlock enterprise knowledge across diverse systems and formats using Generative AI. Our solutions extract highly contextual insights to automate field operations with Method of Procedures (MoPs), embed predictive intelligence into processes and deploy intelligent automation agents customized to various network personas.
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Segments

home-landing

Network Management

Design and deploy intelligent networks—faster, smarter and at scale. Transform network operations with digital solutions for service assurance, provisioning and more.

Network Management

enterprise-business

Enterprise Business

Unlock the power of data with cloud transformation, intelligent infrastructure and 5G innovation labs. Build industry-specific solutions to stay ahead in the digital era.

Enterprise Business

consumer-business

Consumer Business

Drive hyper-personalized experiences with AI-powered analytics, simulations and intelligent recommendations. Reimagine digital customer service and accelerate digital adoption and conversions.

Consumer Business

data-office

Data Office

Maximize business value from data to create a truly data-driven enterprise. Implement governance policies and processes to enhance data quality, minimize silos, ensure compliance and manage secure, appropriate data access.

Data Office

business-operations

Business Operations

Simplify operations and leverage intelligent automation to improve customer experience and reduce total cost of ownership.

Business Operations

information-and-security-office

Information & Security Office

Deploy advanced threat modeling systems to proactively identify and assess risks across applications, systems and infrastructure. Implement strategic frameworks for risk classification, mitigation and validation.

Information & Security Office

Solutions

Intelligent Network Change Management

Self-healing in closed-loop Self Optimizing Network, real-time traffic management through dynamic resource allocation for guaranteed quality of service.

Network Correlation Engine

AI-enabled correlation of diverse network performance data, reactive to proactive, to improve network reliability.

Unified Troubleshooting Platform

Based on Open Digital Architecture (TMForum) for Unified Network Surveillance, Diagnostic and Troubleshooting. Agnostic to network types and services.

Experience Design Framework

Diagnostic and AI-led approach to reimagining customer journeys to enhance adoption, improve conversion and retention.

Agentic Workflow

AI agent-driven workflows interact with large language models to execute complex tasks for mission-critical applications.

Knowledge AI as a Service

To extract contextual insights from runbooks, documentation, MoPs, network performance, service tickets, etc. and enable GenAI-based agents across personas, e.g., Field Engineers.

Insights and Resources

Partners

Our strong technology stack, digital expertise and partnerships with leading technology companies enable us to deliver superior digital experiences and strategies that increase revenue streams.

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