Overview

brAInspark is Incedo’s Agentic Al Enablement Platform-designed to help enterprises build, deploy, and manage multi-agent systems that deliver measurable business value.

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Key Differentiators

Prebuilt Agent Marketplace

Prebuilt Agent Marketplace

Access a rich library of ready-to-deploy agents across critical domains-customer support, document intelligence, knowledge retrieval, and more.
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Deep Domain Contextualization

Deep Domain Contextualization

Leverage ontologies and knowledge graphs to ensure Al understands your enterprise data, nuances, and processes for highly relevant outputs.
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Agentic + Deterministic Workflows

Agentic + Deterministic Workflows

Operate seamlessly in today's enterprise environment while preparing for the future with workflows that combine autonomous intelligence with practical execution.
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Ecosystem-Integration

Ecosystem-Integration

Connect effortlessly to your multi-modal data sources and execute end-to-end Al pipelines without disrupting existing systems.
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Enterprise-Grade Security & Compliance

Enterprise-Grade Security & Compliance

Deploy with confidence using built-in protocols SSO, RBAC, audit trails-and Al guardrails that ensure safe, compliant, and trustworthy operations.
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Incedo brAInspark Architecture: Core Components

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5-Step Enablement Framework: The Path to Production

Data Curation Layer

Integrate and cleanse enterprise data from multiple sources into Al-ready, contextual knowledge.
01

Ontology Studio

Contextualize data using Ontology Studio with prebuilt ontologies and dynamic knowledge graphs.
02

Agent Builder Studio

Build agents or use pre-built ones with a low-code framework for rapid experimentation and testing.
03

Agentic Workflows

Enable secure, multi-agent collaboration across enterprise systems to automate business processes.
04

Deploy, Govern & Improve

Operationalize agents with built-in governance, monitoring, and continuous optimization.
05

Incedo brAlnspark-Powered Products

Enables customer and support engineer’s self-service through smart agentic workflows – reducing ticket volume and improving time to value.

Customer Care Virtual Assist

Delivers autonomous LO support for customers, handling FAQs, troubleshooting, and guided workflows with smart escalation to L1/L2 when needed.

Support Engineer Virtual Assist

Provides L1/L2 engineers access to customer conversation threads and related knowledge, delivering step-by-step “Next Best Actions” for faster issue resolution and improved FTR.

Prebuilt Agent Library

Includes domain-trained agents for IT and tech operations, enabling LO/L1 troubleshooting across internal and customer channels.

Ontology-driven Intelligence

Powered by prebuilt ontologies for customer support, call centers, and enterprise knowledge graphs to ensure contextual accuracy and reliability.

Smart Workflows

Automates ticket creation, classification, and routing through multi-agent collaboration and GenAl-driven reasoning.

Seamless Integrations

Connects easily with the existing support stack like Salesforce, ServiceNow, and internal tools to take actions and resolve complex customer issues

Agentic QA platform enabling context-aware, autonomous quality assurance.

Agentic Orchestration

End-to-end automation via collaborative QA agents.

Domain Intelligence

Pre-trained for BFSI, Hi-Tech, and SaaS environments.

RAG-Powered Test Generation

Converts user stories to optimized test cases.

Multi-Language Scripting

Supports Playwright, Selenium, and other frameworks.

Self-Healing Automation

Detects and repairs broken tests automatically.

Unified Command Center

Monitor coverage, defects, and release readiness.

Proven ROI

35% faster releases, 40% cost efficiency, consistent quality uplift.
Al-powered Document Intelligence: transforming enterprise document operations at scale.

Smart Data Extraction

GenAl-powered data extraction with adaptive prompt engineering that intelligently identifies, extracts, and structures key information across diverse document types.

Intelligent Workbench

A powerful interface for business users to review, validate, and reconcile extracted data. Enables real-time collaboration, maker-checker workflows, and configurable KPI dashboards.

Smart Autoprompt Engine

Utilizes Al-based adaptive prompt generation for data extraction across various domains, achieving higher accuracy and contextual precision.

Advanced Contextual Extraction

Leverages fine-tuned LLMs, ontologies, and templates to interpret complex business documents-from contracts and invoices to regulatory filings and other types of documents.

Built-In Governance & Compliance

Traceable data lineage, role-based access, and audit trails ensure compliance with SOC2, GDPR, and industry-specific standards.

Business Impact

reduction in MTTR via agentic troubleshooting workflows
Telecom 0 %
cost savings through document intelligence automation
Financial Services 0 %
productivity lift across QA lifecycle with IntelliQA
Wealth Management 0 %
faster decision cycles using Al-curated knowledge
Life Sciences 0 %

Case Studies

  • Case Study

GenAI-enabled customer service solution for a top US healthcare firm

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genai-enabled-command-center-for-customer-operations-of-a-us-bank
  • Case Study

GenAI-enabled command center for customer operations of a US bank

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genai-enabled-quality-assurance-testing-solution
  • Case Study

GenAI-enabled quality assurance testing solution for a leading US Wealth Management firm

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Data-Driven Success Stories – Download Now