Case Study
Reducing call volumes for a leading US telecom with Incedo LighthouseTM
- Incedo Lighthouse
- High volumes of troubleshooting calls from 5G and Fixed Wireless Access (FWA) customers
- Issues such as slow speeds and dropped connections caused by poor device settings and network configurations
- A reactive support model relying on post-issue fixes, impacting customer satisfaction and increasing operational load
reduction in troubleshooting call volumes