Technology witnessed rapid growth in 2017. From cloud-based computing to machine learning, throughout the year technologies with significant potential evolved, paving the path to the upcom-ing year. Power players in the field including Google, Amazon, Facebook, and Apple showed tre-mendous potential to bring consumer behavior based technologies to the households. Using Big Da-ta, these companies have evolved to enhance user experience.

Some of the significant trends of 2017 including artificial intelligence (AI), machine learning, augmented reality are moving from the niche space to more prominent usage in the industry.

As these trends become the stepping stones for 2018, the technological evolution has led to 5 major trends for 2018, as predicted by Gartner.

1. Intelligent apps and analytics

Having created an impact in 2017, it suffices to say that the penetration of AI in applications and services has become inevitable. Forming a layer of systems and people, AI has been instrumental in creating intelligent apps to serve humans better. From virtual assistants to task performers, smart apps have the potential to transform the consumption of services. Using omni-channel presence, Incedo has developed Incedo Cognitive Framework (ICF) that addresses full platform lifecycle for solutions including Chatbots and virtual assistants. These intelligent apps use Natural Language Processing (NLP) to develop a contextual understanding of user interactions to have smart, human-like conversations.

2. Artificial intelligence

The growing interest in AI has led to significant investments in the field by businesses. A study by Gartner reveals that 59% of organizations are continuously gathering information to build AI strate-gies. As the insights into AI learning deepen, the usage is rapidly moving from understanding user voice to performing human tasks that will soon increase machine-human interaction. Incedo’s mobil-ity center for excellence (CoE) leverages the growth of AI in various machine learning solutions. Creating an interactive platform for data, devices, and people, CoE helps build smarter customised applications.

3. Digital twins

Integrating AI, machine learning and analytics with data, digital twins refers to the replica of physi-cal assets in the digital world. Continuously updated from multiple sources, digital twins use sensor data to update. With the rise of IoT, digital twins have now evolved from being a concept into reali-ty. Gartner predicts that half of the industrial companies will use digital twins by 2021 thus result-ing in 10% improvement in the effectiveness of the organization. With IoT, Incedo transforms into a systems integrator that helps different industries including Healthcare, Telecommunication, Pharmaceutical, Automotive. The service offerings span across idea generation, application devel-opment, sensor & platform integration, and predictive analytics.

4. Conversational platforms

The conversation between machines and humans has evolved beyond the realms of performing basic tasks of calling a person from the contact list. The evolution of conversational platforms has in-creased the burden on the system to interpret even more complicated interactions such as making a movie reservation. With the increased adoption of bots, the growth of Robotic Process Automation (RPA) helps companies with process efficiencies and cost reduction. Incedo’s expertise in RPA in-cludes the proper implementation of RPAs to replace processes that are predictable, have low hu-man discretion, and expensive. From selecting the right technology through implementation, Incedo has proven to be successful in the RPA journey of various organizations.

5. Blockchain

The growth of Blockchain holds the promise to revolutionize industries by enabling smooth interac-tions among commercial parties outside the system. With an improved architecture, blockchain can help existing infrastructures remove business friction by transforming into independent individual applications or participants. For a practical implementation without any compromise of data through blockchain, Incedo offers data solutions that help with data engineering, management, and BI plan-ning. These solutions help in data lake governance, Big Data architecture, and OLAP analytics.

By Incedo Solutions Group