The client, a mid-market specialized mortgage lender with their business portfolio comprising origination and servicing for MSRs was looking for a strategic partner in their growth journey, to uplift customer experience, and digitally transform the overall loan servicing operations. The strategic priorities for the client were – Significantly increase digital self-service, improving customer NPS, and improve mortgage operations productivity.

    Incedo’s modern and intelligent SaaS solutions based on cloud, automated workflows, and AI-driven personalization have helped the client achieve improved efficiency, agility, and scaling while being able to respond to new opportunities and unanticipated situations, such as the COVID-19 pandemic. Incedo’s solution benefitted the client with:

    straight through processing

    70-90% straight through processing

    increase in self-service

    23% increase in self-service

    cost optimization

    35-45% cost optimization