The client is one of the top 5 leading provider of technology, communications, information and entertainment products and services, and a global leader in 5G technologies.

The client was looking to enhance customer experience on existing customer channels through service-oriented solutions for 5G network. They wanted to sunset the onshore heavy teams and transition offshore with complete program ownership with supplier partner.

See how Incedo’s solution helped the client with:

Improved delivery effectiveness

Improved delivery effectiveness through higher productivity and Sprint predictability

Significantly reduced lead time

Significantly reduced lead time by 40% in solving customer issues

Transitioned complete program

Transitioned complete program offshore and sunset the onshore teams for further cost optimization

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