About the Customer

    BSI Financial an industry leader providing mortgage solutions to consumers. In addition, it provides Digital platforms to independent mortgage servicing companies to drive operational excellence and intelligent customer experience. BSI had decided to pivot the enterprise to “Cloud-first” and “Ai-first” strategy, focus resources on customer engagement and innovation, and enable greater agility.

    Platforms modernization and operations transformation were identified as a priority to create capacity for growth, lower operating costs, and allow for scalability. This encompassed loan servicing, MSR portfolio due diligence, Internal and External reporting, and Mortgage Operations

    What Incedo Did

    BSI chose Incedo as a partner to re-imagine and engineer cloud native SaaS Platforms on AWS cloud. This encompassed:

    • Architecture Assessment and Modernization
    • Reimagined Customer Journeys
    • Intuitive user experience to encourage higher self-service.
    • Delivered on micro services architecture and APIs for scalability
    • Continuous optimization

    Impact

    Promotion of brand and messaging

    Promotion of brand and messaging for clients to end customers was simplified

    pay per use subscription model

    Enabling pay per use subscription model for customers

    Seamless integration

    Seamless integration of third party offerings and services

    Monetization of internal IP

    Monetization of internal IP and capabilities created over time

    Increased self-service on the platform

    Increased self-service on the platform and reduced cost to serve for end customers

    Enhanced customer experience

    Enhanced customer experience from simpler onboarding and engagement for end customers

    cross and upsell opportunities

    Increased cross and upsell opportunities for end customers